Return & Exchange
A return and a refund can be performed within 30 days from the delivery date - for items that are not Fine jewelry (I.e. not 14K/18K gold).
Fine Jewelry items (14K/18K gold) are eligible for exchange only, within 30 days of the delivery date. Please note that every Fine jewelry piece of ours is made to order.
The jewelry should be in the original purchased condition, including all product documentation.
For refund of products purchased via PayPal or a credit card please allow 2 weeks for your account to be credited.
Custom Orders are final sale and cannot be returned or exchanged.
All Jewelry items (Fine Jewelry (14K/18K gold) and Fashion Jewelry) purchased with a 15% discount or above are final sales and cannot be returned. They can only be exchanged.
Fine Jewelry (14K/18K gold) Cancellations
If you cancel your order within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that's been done.
In any case of return or exchange or cancellation of the purchase, the shipping cost (if paid by the customer) will not be refunded. The same applies to any tax fees or special insurance fees paid by the customer.
You will be responsible for paying for your own shipping costs for returning your item to our warehouse.
If you wish to request a return or exchange, please email us at the following address and we would be happy to guide you through the process. email@example.com .
For a repair/exchange of a damaged product after the first 30 days from delivery, please check our warranty.