For most items – it really is! A lot of the pieces on the website are flexible with the stones we set to them. The stone each piece is set with was chosen for energetic reasons as well as the visual satisfaction of the designer (Danielle Gerber). If you think you will enjoy something better with a different stone – do not hesitate to contact us and see what your possibilities are at:contact@daniellegerber.comor via the "contact" link on the website.

Of course! The options listed are the ones we usually keep in stock. Different sizes can be purchased as a custom order. Simply contact us at: contact@daniellegerber.com or via the "contact" link on the website, and we will create a custom order for you.

Please note, when customizing a ring’s size, only the band itself (the part wrapping your finger) will be changed, and not the model of the piece.

If you have a vision for a dream piece of jewelry, we would be honored to help you achieve it! Danielle’s passion is for designing pieces that will make your heart beam with joy. contact us at: contact@daniellegerber.com or via the "contact" link on the website and we will get back to you with more information on the steps to making your dream come true!

Custom designs will be made with gold only.

It will be our honor. Engagement rings hold so much power and love within them, and Danielle will be moved deeply to be a part of your love connection and create your perfect engagement ring, as well as the wedding band itself.

(Many of our magical rings are used as an alternative and unique engagement piece. They can also be set with different stones of your liking or a diamond).

Our magical potion bottle collection is crafted by skilled hands from the true natural form of each stone. These unique pieces of stone are selected personally according to their energy and feel.

Some stones contain natural patterns, such as the Labradorite stone which has an ice crack pattern in raw material, or the turquoise stone which is spotted with different shades of blue, turquoise and grey in many patterns.

This is important to keep in mind – because each of your potion bottles will be different, both from each other and from the one on the website. These different marks, lines and texture are not a quality defect, they are all a part of the stone's natural beauty.

DG team is here for you !

For any question on the pieces and advice on sizing do not hesitate to contact us at : contact@daniellegerber.com or via the "contact" link on the website.

Most Danielle Gerber jewelry pieces are custom-crafted to order unless specified as in-stock.

Please allow up to 14 business days for us to prepare your order for shipping. For sale items, please allow up to 21 business days.

If you need your order by a specific date, email us at contact@daniellegerber.com with "RUSH ORDER" in the subject line, and we’ll work with you to find the best solution and expedite your order.

We offer free shipping for orders over $350.
All order under $350 require $15 for shipping.

Here are the full details of our Shipping Policy.

We ship all our orders express worldwide, door to door. It takes 2-5 business days (to most countries). 
Ready To Ship Items - processing time is 1-3 business days, as we maintain stock of these items.

Yes! For orders over $350, shipping is free worldwide.

Yes! We ship all our orders via secured, express worldwide, door to door shipping.

We're proud to offer worldwide shipping, ensuring everyone can experience the magic of the Danielle Gerber brand!

Prices presented at the web site usually include the relevant local VAT.

We perform the billing process for all countries except USA through GLOBAL-E, a trusted third-party company. (For USA we use the standard Shopify’s billing process).

Global-E simplifies the VAT process by collecting the applicable local VAT at checkout and including it in the customer’s receipt, eliminating the need for the customer to handle VAT when it goes through customs. Global-E ensures that the collected VAT is transferred directly to the appropriate local authorities. For worldwide shipping, Global-E partners with DHL to provide reliable and efficient delivery.

For US orders, we use Shopify’s standard billing process.

Thanks to the trade agreement between Israel and the United States, import taxes do not apply to shipments from Israel to US customers.

If you receive a payment notice for your shipment, please do not make any payments. Instead, please inform us, and we will resolve the issue for you.

Absolutely! We're committed to ensuring you love our pieces to the fullest.
The warranty period is five years for fine jewelry and three months for fashion jewelry.
We'll take care of your product for any damage during the warranty period. In case of damage to the jewelry, please email us at contact@daniellegerber.com with the issue, and our customer service team will handle everything!

The warranty period is five years for fine jewelry and three months for fashion jewelry.

You can find all the information about our warranty on this link.

We'll take care of your product for any damage during the warranty period.
In case of damage to the jewelry, please email us at -contact@daniellegerber.com with the issue, and our customer service team will handle everything!

We offer to clean your jewelry with no extra payment needed!

If you’re interested, please email us at -contact@daniellegerber.com and our customer service team will handle everything!

Yes, we offer full and partial refunds.

Read more in our return policy

Custom Orders are final sales and cannot be returned or exchanged.

Fine Jewelry items (14K/18K gold) purchased using a discount code higher than 15% are eligible for  exchange only.

In any case of return or exchange or cancellation of the purchase, the shipping cost (if paid by the customer) will not be refunded.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

If you wish to request a return or exchange, please email us at -contact@daniellegerber.com with the issue, and our customer service team will handle everything!