Our customers' satisfaction is our number one priority.

Return 

A return and a refund can be performed within 5 days from the delivery date.

The jewelry should be in the original purchased condition, including all product documentation.

For refund of products purchased via PayPal or a credit card please allow 2 weeks for your account to be credited.

Exchange 

An exchange can be performed within 5 days from the delivery date.

Final Sale

Custom Orders are final sale and cannot be returned or exchanged.

All Jewelry items purchased with over a 10% discount are final sales and cannot be returned. They can only be exchanged.

Charges:

In any case of return, exchange or cancellation of the purchase, the shipping cost will be deducted from the total refund amount. 

If you wish to request a return or exchange, please email us at the following address and we would be happy to guide you through the process. contact@daniellegerber.com 

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All items are handmade with love and extra care. Please allow us up to 3 weeks for your order to be processed before shipping.

*Orders placed during sale periods may take up to 4 weeks to process before shipment.

Rush Orders: Please email us at contact@daniellegerber.com with the subject Express Order for inquiries about rush orders.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!